Responsible Gaming – FAQs

Delimiter

Any player except those from the UK may cancel the self-exclusion. In order to do so, a detailed written request is required before account re-opening can be considered. Please note, that you will have a 7 day cool off period which will be enabled following the cancellation of the Self-Exclusion request. For players from the UK, your account will be reactivated at any period. We will only open your account once we have got a positive answer and request once your Self-Exclusion period has ended.

Once the time limit you have selected for the self-exclusion is up, your account will be automatically re-opened. If you are from the UK, you will need to send us a request and take a positive action prior to us re-opening your account.

In order to permanently close your account please email Customer Support at support@genesiscasino.com.

GAMSTOP is a non-profit organisation operated by The National Online Self-Exclusion Scheme Limited that lets players who reside in Great Britain put controls in place to help restrict their online gambling activities.

Signing up for the services of GAMSTOP will prevent you from using gambling websites and apps that are run by companies licensed in Great Britain, for the time period you select. This saves you the hassle of having to contact each and every company that you play with or have played with in the past and therefore ensuring a successful self-exclusion time period. GAMSTOP is free to use but it’s important that you keep your details up to date to ensure that the details gambling companies hold about you are correct and up to date.

Visit www.gamstop.co.uk where you will be prompted to enter some personal details including your postcode, date of birth and email address. It is important to remember that you cannot sign up to GAMSTOP for another person but you can help someone else with the process. Once you have signed up, you should receive an email summarising all the details of your exclusion from gambling. It’s important to note that it can take up to 24 hours for your self-exclusion to become effective.

We all need a break sometimes. If you are hit by seasickness and feel it’s better to slow things down, you can limit the amount you deposit, lose, wager and the session times you participate in, on a daily, weekly or monthly basis. Should you feel the need to head back to shore, you have the option to self-exclude. By doing so your account will remain closed for a minimum period of 7 days up to 1 year. If you wish to terminate the Self-Exclusion period you will have a 7 day cool off period. For players playing under the UK jurisdiction you can opt for a Time-Out period of between 1-45 days and you can also Self-Exclude for a minimum of 6 months extendable by another 6 months at any time, furthermore your account will not be reactivated under any circumstances during the exclusion period. Once you confirm your choice, you will be automatically logged out of genesiscasino.com. Login will only be possible after your selected period of self-exclusion has expired.

 

Please note: If you hold accounts with other gambling companies and are considering self-exclusion, it is important that you inform them too. Installing software that blocks access to internet gambling websites is recommended for the duration of your self-exclusion period. We recommend you approach our Customer Support at support@genesiscasino.com for assistance or contact us directly via our Live chat in advance of any self-exclusion activity.