Take the time to tool up!


We have all pushed ourselves to the limit, at some point or another but you should always avoid this by using the following tools to stay on top of your play and know your limits.

Know your Limits!


You can set the following restrictions on your player account:

  • Deposit
  • Loss
  • Session
  • Wagering

Setting a deposit limit on your account is an ideal way of staying on track with your gambling budget. You can do this on any of our casinos, once logged in to your player account. Start by visiting our Responsible Gaming page where you will find these tools available.

A deposit limit works by limiting the amount of funds you can deposit into your player account over a set period of time, be it daily, weekly or monthly.

A loss limit works in a similar way as a deposit limit; however, a loss limit will monitor how much you are wagering during your game sessions and cap the amount you lose while playing. If you exceed the loss limit that you have set on your account, then you will be notified. This also works on a daily, weekly and monthly basis, and is a useful way to not exceed losing more money than you are able to afford. Loss limits cover net losses and therefore take winnings into account as well.

Keeping a keen eye on your funds is important during gameplay. One of the best ways to monitor this is by setting a wagering limit. Like most of our other limits, this can be set daily, weekly or monthly. A wagering limit controls how much you can play in total, it doesn’t take winnings in to account, therefore once you have wagered your limit, you will not be able to continue playing until it resets. This can be used as a buffer to protect any winnings you may have been lucky to accumulate and allow you the time to withdraw them successfully.

If you’re losing track of time, then a session limit is a good way of setting yourself a reminder. You can set this limit in minutes and once you reach the elapsed time period you shall be logged out of your account. You can log back in afterwards; however, this limit serves as a reality check, making you aware Of the length of time your session has been running.

Automation doesn’t mean alienation!

These tools are available on each of our casino brands so that no matter what time of day or night, they are ready and waiting to help you get your playing habits back on track and into the safe zone of fun once more. However, we know that sometimes you just want to speak to another human being, so they can guide you. By contacting the Customer Support Team, you will be assisted in setting these limits on your account so that you can take full control over your gambling spend.

Take a break!


If you feel that you should take your foot off the gas but the limits you have set do not seem to be doing the trick then we recommend that you take a step back by opting to add a cool off or self-exclusion to your player account.

Adding a cool off period to your account for up to 6 months can be beneficial if you have something important to save for. You will not be able to reopen your account before your cool off period has ended; although, you are more than welcome back once the cool off has elapsed. If you wish to pause your account for any reason unrelated to gambling, then you can contact our support team to do so and you are able to reopen it again at any time.

If you feel that you’re unable to control your gambling and decide to make your closure longer term or even permanent, then it is possible to self-exclude. Electing for a period of self-exclusion will mean that it will not be possible to reopen your account once in effect for periods ranging from six months to five years.

TOP TIP: The GAMSTOP Self Exclusion Service enables you to remove yourself automatically from the gaming services of all registered members of the GAMSTOP service. By doing so, you will be prevented from accessing or creating accounts with any company members of the service.

Keep your play positive!


Keeping a hold of your receipts after making a purchase is standard practice and that’s why we offer the facility to check your transaction history at any time. It’s possible to date this back from when you first opened your account until present day. You will be able to check on deposits, withdrawals and even game rounds. We always advise utilising this option as it’s available to you to track your account history as this could safeguard you against becoming uncontrollable.

Our Self-Assessment tool is a pragmatic approach to obtain a clearer understanding of your gaming profile. It contains questions which will be able to assess how in control you are of your gambling habits. In undertaking this self-assessment, you will be able to make an informed decision on how to proceed with your gambling. Once completed, we will also be able to provide tools that may be suitable based on your result.

We may contact you to check in and see how you’re getting on. In instances where there is a change in your usual betting or depositing behaviour, we may email you to offer any additional support.

We’re not alone in our quest for safer play!


There are many tools out there which could also help you from various external help organisations which can all be of help if you find yourself needing help.

Who can help?



GAMSTOP is a UK-based, free self-exclusion service. This agency currently includes a huge amount of gaming sites, but by no means a complete roster. Toward the end of 2018, it will be a requirement for all companies licensed in Great Britain to be registered with GAMSTOP. By using GAMSTOP, players can put controls in place to restrict gambling activity online for a period of their choosing.

Gambling Therapy

Global organisation, Gambling Therapy offer live support and advice to players looking for assistance. They can answer questions as well as providing information and support with emotional matters via their helpline. They offer forums where players from all over the world are able to communicate and support each other. Registering Gambling Therapy enables free access to online support groups to speak to others recovering from gambling addiction


GamCare’s practitioners are specially trained and have experience dealing with gambling issues. They are also able to provide help to people who know someone with gambling issues if they seek advice. GamCare offer their services for free via phone, online chat facility and even face-to-face.

Gordon Moody Association

The Gordon Moody Association take a slightly different approach to gambling issues. They provide advice, therapy and education on a residential basis along with support via their gambling therapy website. They believe that support in a therapeutic community could help players more than conventional gambling assistance agencies and have a longer-term impact.

Gamblers Anonymous

Gamblers Anonymous offer assorted treatments for people with gambling issues. These include friendly advice and information, a forum and even chat rooms. Gamblers Anonymous arrange meetings around the United Kingdom for people to connect and discuss their problems in a safe and comforting environment without fear of ridicule. There are multiple meetings around the country each week that players are able to attend.

Sorting through software


Filtering software allows you to regulate your internet access, depending on your chosen criteria. Such filters can be used to prevent you and under 18’s from accessing, amongst other things, gambling websites.

It is illegal for anyone under the age of 18 to open an account or to gamble at a casino. To comply with the law, we carry out age verification checks on all of our customers using payment mechanisms that are available to under 18’s. We also carry out additional random age verification checks on customers using other forms of funding mechanisms.

If you feel that you need additional support for a potential gambling related problem, share your computer with anyone under 18 years of age or anyone who has previously requested to be self-excluded from gambling sites, please consider installing filtering solutions such as:

  • Wagering

Don’t let history repeat itself!


Most players are able to gamble without any problem. However, for some, it can have detrimental and profound effects. In fact, according to new figures, around 43% of the population have gambled within the last 7 days. And whilst the majority do so for entertainment, there are a few players that do so as a compulsion. Whether this is to chase previous losses, as a distraction from other issues in their lives, or simply they lose track of time, some players fall into the trap of increasing their wagering beyond their means.

Take a look at this case study to see how you can implement all this help to keep your play positive and fun:


Growing up in a rural town, James found himself as a young man attending local horse racing events. Whilst getting dressed up and going to these race meetings with friends and family, betting on the horses didn’t seem like such a big deal to him. After years of enjoying the thrill of the races, James eventually started to bet on sports regularly with a few sites, moving on from horse racing into football and even virtual events,

“It wasn’t a large amount of money I was staking to begin with, a few pounds here and there. When I couldn’t attend the horses, it was fun to have the occasional flutter”. However, James realised that after he started to bet more regularly, whilst waiting for events and matches to end, he was opening Blackjack and playing a few rounds.

“It just seemed like a natural transition, whilst waiting for a match to end and my results to come in, playing Blackjack was just a way of passing the time. I always took advantage of the transaction history, I liked to keep an eye on my spending. After a few months I received an email from [brand name] regarding responsible gaming, which I shook off, I didn’t think it applied to me specifically and was just a generic message”.

It wasn’t until a few months later that James realised he was chasing losses from his sports betting by playing on Blackjack, increasing his deposits and maximising his stakes.

“Initially I thought nothing of the increase, I didn’t even realise it was happening but after reviewing my transaction history more, I realised that I had increased my deposits regularly and that I was no longer playing with amounts that I could afford. I remembered the email that had been sent to me before and this directed me to Customer Support who assisted me in setting up a deposit and wagering limit on my account, therefore allowing me to not exceed a certain amount of funds.”

After we helped James set these limits on his account he was able to maintain a normal habit for a few months, sticking to his deposits and wagering without excess. However, it wasn’t until he removed these limits that he realised he may have to go a step further in preventing himself from gaming.

“About a week after I had taken the limits off my account I realised I had already spent my month’s salary on Blackjack, leaving me in a less than comfortable position, it was then I contacted customer support again who directed me to the Genesis SafePlay site, on here I read about taking a cool off for up to 6 months, it sounded like a good idea, giving me the chance to gain some control on my life again.”

James continued with his cool off from with success until his beloved father, who he had regularly attended the horses with, passed away a few months into the break. His father’s passing caused James to relapse into gambling to occupy himself and take his mind off his emotions.

“He was the one who had taken me to the horses growing up and I had such fond memories from my childhood. I wasn’t coping at all. The only thing I thought could work was blackjack; when I was playing I didn’t think about anything else, it was an escape from the sadness I was feeling. I opened another Casino account; it was just before my cool down ended and I almost felt a sense of calm. It wasn’t until I remembered what I had been through before with Genesis SafePlay that I considered taking the self-assessment I had seen previously.”

James proceeded to take Genesis SafePlay’s responsible gaming self-assessment, a questionnaire built to determine how in control of their gambling players are, and which also offers advice and services that can help to players who have gambling issues.

“After answering the assessment’s questions, I realised that my gambling had become excessive and that I was no longer in control. I got the result from Genesis SafePlay immediately and they advised me to contact GAMSTOP, an agency which provides a self-exclusion service to players who gamble the way I did. In doing so, I was able to close all my online accounts instantly and permanently. I was also directed to GamCare for further advice from experts. In general, how Genesis SafePlay helped me along my journey was brilliant, I wish I had realised my problems sooner”.

James is now in recovery and with continued guidance from Genesis SafePlay, he is able to battle his addiction.